Frequently Asked Questions


+Can I see what the bouquet will look like prior to delivery?

You can choose the price category and colour. Florissant then guarantees you a beautiful fresh bouquet according to the latest trends and the current season. Each bouquet contains the quoted minimum number of stems.

Yet, the exact composition will only be decided one day prior to delivery depending on the seasonal availability of certain flowers. Product photos on the site are for illustrative purposes only, but are representative for sure.

+Can I send flowers anonymously?

Of course. You can write a message on the free gift card without signing your name. Equally, you can leave the gift card blank.

No personal information of the sender will be disclosed by Florissant to the recipient.

+Will I receive a confirmation of my order?

Yes. Once your order has been paid for, an email confirmation will be sent to the address provided.

This email signals that your order will be processed and contains the order number. Please keep this number for later reference.

+Can I order large quantities of bouquets?

Please do! For orders of 100 bouquets or more, we can offer customized arrangements. Please use the contact form to mail your specific demands. Do bear in mind that we might need a few extra days to meet any special requirements.


+Why register?

Frequent buyers who need an invoice only have to register their customer data once. All registered customers can check their order history and will be informed of our seasonal promotions.
Registration is not obligatory.

Any personal information will be used for internal purposes only and will not be disclosed to third parties.


+Does Florissant charge additional service costs?

No. Only the flowers and the delivery cost are charged. Wrapping, floral preservative and the gift card are all included in the price as part of our transparent pricing policy.

+Can I pay via bank transfer or on account?

Private customers can only conclude their order with an immediate payment. Without payment, your order will not be registered and you will not receive the confirmation mail.


Business customers with a valid VAT-number can pay their invoice via bank transfer. The invoice is sent immediately after concluding the purchase.



+All useful information regarding delivery dates, times and charges.


In our calendar you can select a delivery date in the current month and in the following two months.


Delivery dates and time slots

Tuesday till Friday

8-11am, 9-12am, 10am-1pm, 11am-2pm, 12am-3pm, 1-4pm, 2-5pm, 3-6pm or 6-10pm


8am-1pm or 1-6pm


No deliveries possible on Sunday or Monday

No deliveries poissble on a public holiday or the day following a public holiday


Included in our delivery service

- online tracking on the day of delivery

- SMS text announcement approx one hour before delivery

- delivery confirmation email to sender


Delivery charges

€ 9,95 per bouquet

€ 4,95 per bouquet for 2nd bouquet with same recipient and delivery address and same delivery date and time slot chosen

+Why can’t I select a particular delivery date?

Our delivery calendar covers the current month and the two following months.

All available dates are marked in dark green.

There are no deliveries on Sundays, Mondays, public holidays or on days following a public holiday.

Due to high demand on peak days, our delivery capacity may get filled up completely. Therefore please place your orders in time for Valentine’s Days, Mother’s Day, Christmas and Easter.

+Do I have to specify the recipient’s name?

Yes. The courier has to get the recipient’s signature. Orders placed in the name of an organization or event or without any name at all will be refused.

+Why does Florissant ask for a mobile phone number?

A text message will be sent to this number approximately one hour before the expected arrival of the flowers. This announcement can facilitate the delivery.

This service is free of charge and optional. You can choose NOT to pass on a mobile phone number to Florissant.

+Why does Florissant ask for the sender’s phone number?

This allows us to notify you in case of delivery problems when a quick response is needed. You can choose NOT to pass on this phone number to Florissant.

+What happens if the recipient is absent?

The flowers will be left with a neighbour or at a reception desk, as appropriate. A card at the recipient’s address will inform him/her where the flowers have been deposited. If a secure deposit is not possible, a card will notify the recipient of the failed delivery. A re-delivery will be organised free of charge.

+Is real-time tracking of the order possible?

Yes. On the delivery day itself, the sender will be mailed a link for tracking the order.

+Is it possible to have a delivery made to hospitals, hotels or retirement homes?

Yes. However, a maximum amount of relevant information  is required in these cases. Maiden name, room number, floor number, department, phone number,...  of the recipient are all helpful.

Florissant guarantees correct delivery up to the reception desk.

+Can I cancel my order?

Yes. You can cancel an order up to 48 hours prior to delivery via the contact form without incurring extra charges.

+What if the recipient refuses the delivery?

Florissant declines any responsibility in case of refusal of flowers by the recipient. This is considered as a complete delivery. No refund will be possible.

+What if delivery turns out to be impossible due to an incomplete or wrong address?

The sender bears full responsibility for providing the correct delivery details. In case of non-delivery because of missing or wrong information, Florissant declines any responsibility and no refunds will be made.

+Is delivery outside the Benelux possible?

No. Our bouquets are delivered in Belgium, the Netherlands and Luxembourg.


Florissant bouquets are all arranged centrally and exclusively by our team members. To guarantee a fresh bouquet upon arrival, we have limited the countries we deliver to.

+Why is same day delivery not possible?

All Florissant bouquets are arranged to order and hand-tied by our own expert staff without involving external florists. This procedure guarantees flowers of constant premium quality and freshness. Unfortunately this also implies a slightly longer processing delay.

+Why is delivery on Sundays or Mondays not possible?

For the time being our logistics partner does not provide for pick-up or delivery on Sundays.


+How can I contact Florissant?

Please use the contact form [top right corner, click on “Info”].

Any further communication will be made via email or telephone when necessary.


+What to do in case of a problem?

Should there be a problem, please contact Florissant immediately via the contact form. Give us a detailed description and be sure to take some photos. We might ask you later in this process to illustrate your remarks.

+Can I return a bouquet of flowers?

Because of the perishable nature of our goods, returns are not possible.

We ask you to take some pictures which clearly illustrate any problem or issue. These photos will provide sufficient information and make a - costly - return of the flowers no longer necessary.


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